Privacy Policy

At WebCraftCity (“we,” “our,” “us”), accessible from www.webcraftcity.com, we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website and services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.


1. Information We Collect

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Register for an account
  • Contact us via our website, email, or phone
  • Purchase our services, such as web design, hosting, domain registration, SEO services, or email marketing

This information may include:

  • Full name
  • Email address
  • Phone number
  • Billing and payment details
  • Business details (e.g., company name, website URL)

1.2 Information We Automatically Collect

When you visit our website, we may automatically collect certain information about your device and usage, such as:

  • IP address
  • Browser type and version
  • Operating system
  • Pages viewed on our website
  • Time and date of your visit
  • Referring website addresses

We collect this data using cookies and similar technologies. For more details, see our Cookie Policy.


2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our services, including web design, hosting, and domain registration
  • Process payments and manage billing
  • Communicate with you regarding inquiries or support requests
  • Personalize your experience on our website
  • Improve our website and services
  • Send promotional emails about our services (if you opt-in)
  • Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, hosting providers, and marketing platforms.

3.2 Legal Obligations

We may disclose your information if required by law or in response to valid legal processes, such as subpoenas or court orders.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.


4. Your Rights

As a UK-based company, we comply with the UK General Data Protection Regulation (UK GDPR). Under this regulation, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate or incomplete information
  • Request the deletion of your data (subject to legal obligations)
  • Restrict or object to the processing of your data
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated

To exercise your rights, please contact us at privacy@webcraftcity.com.


5. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your data will be securely deleted or anonymized.


6. Data Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no online system is entirely secure, and we cannot guarantee absolute security.


7. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, analyze site traffic, and personalize content. For detailed information on how we use cookies and how you can manage your preferences, please refer to our Cookie Policy.


8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with a revised “Effective Date.” We encourage you to review this page regularly.


9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

WebCraft City
Email: Use our Contact Us Page
Phone: 0203 488 1974
Address: Suite 224A, Island Business Centre, Wellington Street, London, SE18 6PF