Who We Are
WebCraft City | Trading name of Kether Consulting UK Limited
Registered as a Private Limited Liability Company in England
For any privacy-related questions, you can reach us by emailing us through our contact form
Who We Share Your Data With
We do not sell our users’ private personal information.
We use third-party services (data processors) across our site. We list the specific third-parties in use (with links to their privacy policies) in the sections below.
We disclose potentially personally-identifying and personally-identifying information only to our employees and contractors that (i) need to know that information in order to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.
What Personal Data We Collect And Why We Collect It
If you create an account on our site, you will be prompted to select a Username and provide your Email Address. When choosing a Username, we strongly advise you not use or include your real name. Usernames cannot be changed.
Your Username and Email Address are stored in the website’s database. Your Email Address is used to send you an email with a link to set your password or to send you an email with a link to reset your password in the event you forget your password.
An anonymized string created from your email address (also called a hash) is provided to the Gravatar service to see if a Profile picture of you is available for display. You may optionally complete your Profile by providing your First Name, Last Name, Website (URL) and/or Biographical info. These additional details are also saved in the website’s database.
You may edit these details, and your Email Address, in your Profile at any time. You may also choose how your name is displayed (your Display Name) to visitors to the site (e.g. in comments you create) in your Profile.
Your Username, First Name, Last Name and Email Address are accessible by employees on the site.
If you attempt to log in to our site, we will set a temporary cookie to determine if your browser accepts cookies at all. This cookie contains no personal data and is discarded when you close your browser.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
For users that register on our site, we also store the data they provide in their profile indefinitely. All registered users can see, change or delete most of that data at any time except their login name/nickname.
Publishing Content -Comments, Pages, Posts, Forums
Your Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) may be visible to visitors to the website (e.g. if you leave a comment, forum post, or contribute an article/post).
If you author an article/post, your Username, User ID, Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) are provided to any visitor using the website’s REST API interface.
If you upload media (e.g. images) to the website (in forums, posts, or comments), you should avoid uploading images with EXIF GPS location data included. Visitors to the website can download and extract any location data included in images on the website. Visitors using the website’s REST API interface can correlate uploaded media to a particular user. This may allow such visitors to map a user to a particular time and location if EXIF GPS location data was included in the uploaded media.
If you edit or publish an article/post, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
When visitors leave comments on one of our sites we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Comments may require manual approval by one of our employees or site owners. If you leave a comment on a site you may opt-in to saving your name, email address and website in cookies so we can recognise you as a commenter. These cookies will persist for one year.
Additional spam detection is provided by AntiSpam Bee and the iTheme Security. Published content and comments are stored indefinitely unless deletion/removal is requested by the original author.
All forum posts and replies are public. When you create a topic or a reply, we collect your logged in account data, and the IP address where the post came from. The IP address is only visible to our support staff. You can edit or delete your existing posts/topics at any time.
Email and Contact Forms
We use Office 365 to process all internal email and communication with our customers. Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in Office 365 archives.
Embedded Content From Other Websites
We’ve turned on the IP Anonymization feature in Google Analytics. You can learn more about this here: https://support.google.com/analytics/answer/2763052?hl=en
We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website.
We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists.
All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.
Google AdSense & DoubleClick: https://policies.google.com/privacy
If you purchase using PayPal, we ask for:
- Email Address: So we can deliver our products and contact you if needed.
- First Name: To personalize your account experience.
- Username: So you can log in to your account to ask questions or download our products.
- Billing Country: For tax purposes.
- Billing Province: If you live in Canada, we need to know which province you live in for tax purposes.
If you purchase using your credit card, we ask for all of the above, and:
- Credit Card Information: So we can process your payment. This data is sent to Stripe and is never stored on our server.
- Billing City and Zip/Postal Code: To verify your credit card purchase.
You’re also asked if you’d like to receive email updates and news. If you check this box, your information will be added to our MailChimp list.
What Rights You Have Over Your Data
If you are a registered user or have left comments on our site you can request to see or download the data we have about you.
Typically for visitors that have left comments, the data will be their email address, any IP addresses assigned to them at the time of leaving the comments and the user agent strings of the browsers they used. The rest of the data is public as published by the visitors.
For registered users or paying customers, this will also include profile information and download/payment histories.
You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.
You may edit or delete any post or topic you make in our support forums at any time.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to us by email.
How We Protect Your Data
The security and reliability of our service is our number one priority.
See wordpress.org/about/security for details on the security of the WordPress core itself.
Prevention is best when it comes to security, and as a first step, we follow all WordPress Code Standards in the plugins that we build and use.
All staff only have access to systems that are directly required to complete the functions of their job.
All staff (including any contractors) undergo initial training to ensure proper understanding of all security-related processes.
What Data Breach Procedures We Have In Place
Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.